Office Depot in Bel Air, MD Closed now

Reviews about Office Depot

• ★ ☆ ☆ ☆ ☆

  June 07, 2020, by Keri Fulcher
  Ordered a desk and hutch. The scheduled delivery was between 8-2 on a Friday. When it was 3pm and no one arrived, a call to customer service resulted in "let's assume they're running late." After refusing to take the representative's advice to "assume," I asked that they track it down. We had already taken a day off of work and wanted to ensure it's arrival. I was told they didn't know where it was, but maybe Monday we could get to the bottom of what happened. I could not wait until Monday as neither myself or my boyfriend could take another day off. The call ended with "someone will call you first thing in the morning tomorrow," while promising a Saturday delivery. The driver called at 7:55pm that night. Fortunately, we were home and able to accept the delivery. The desk and hutch were delivered by one man. After being drug up the front lawn (leaving dragging marks in the grass), it was placed directly inside the door. We were then informed "I don't move it. I just deliver it." One of the boxes had full boot prints showing that it had obviously been walked on. We were then given the slip to sign stating that the items were delivered in good condition. We were hesitant to sign given everything was still in boxes and we were unable to inspect whether or not the boot prints meant there was damage to our purchased item. We signed after noting on the document that it had not been inspected. The assembly was scheduled for the following Friday. Given the issues with the delivery, I took it upon myself to call to confirm the assembly, as we had taken another day off of work. I was told "there was a glitch in the system so as of now you do not have anything scheduled." After making it clear that we needed to keep this date because of work purposes, they were able to fix the "glitch." We were given an arrival time of the assembler of between 8-12. At 11am, we received a call saying "I should be there between 5:30/6pm. Again, another wasted day taken off of work. While the assembler certainly did his part by calling and updating us on his situation, he was not able to arrive until 8pm. Therefore instead of him arriving between 8-12 as promised, he was in our household from 8pm-11:30pm. I was truly disheartened by this whole situation. Even as I type this, I had contacted the corporate office to inform them of our experience hoping that they would want to put things in place to make sure another one of their customers have to deal with this hassle. I called on Thursday and was told that someone would contact me in 24hours. It is now Monday and there has been no contact. Office Depot offered a great product, but the worst customer service I have ever experienced.
• ★ ★ ★ ★ ★

  November 15, 2019, by Colleen Humphries
  Went there to get a picture copied (8 of them) and I was able to get other products for other business needs at the same time. The employee who worked with me was awesome. I am very happy with the price I paid for everything I purchased.